Speakers

Luke  Goodroad

Luke Goodroad

  • Desktop Support Lead
  • Otter Products

Luke Goodroad is the Desktop Support Lead for Otter Products (OtterBox/LifeProof), and has managed Macs for over eight years.  Luke transitioned to Otter Products after four years with Apple working as a Certified Macintosh Technician, and Creative.  During his tenure at Apple; Luke established a passion for customer service, and the overall “white glove” approach he implements at Otter Products.  Luke has seen Otter grow from 300 employees to its current 1500 world wide, and has worked diligently to ensure systems and service remain best-in-class.