IT864

Apple’s Bug Report

Speaker: Mike Boylan, Systems Engineer, Robert Morris University

Date: Friday, March 28, 2014

Time: 10:20am - 11:05am

Often times in IT, challenges are faced whose causes are due to bugs in software and whose resolutions are completely dependent upon fixes that need to be released by vendors. Apple provides a free, easy to access, and incredibly valuable resource to IT professionals and developers alike that many companies do not, and that is a publicly available bug reporting tool. The value of Apple’s bug reporter is often underestimated; Apple’s bug reporter enables a direct communication path to Apple product engineering that can help get important business-impacting issues resolved within your company or organization. In this session, attendees will learn a bit about the bug reporting process with Apple, why it’s so valuable, and what’s required to be able file a bug with Apple. Bug-filing best practices will be discussed and the process of filing a bug will be demonstrated. IT novices and pros alike are welcome to come to learn and to discuss previous experiences related to filing bugs with Apple. Session disclaimer: Session presenter does not work for Apple, and although the practice of filing thorough bugs with Apple has benefited his organization immensely, he cannot guarantee the same for any other company or organization. Responses to bugs and impact assessments are handled at Apple’s discretion on a bug-by-bug basis.