Automating the Human Element of IT

Speaker: Ben Greiner, President, Forget Computers

Date: Friday, March 28, 2014

Time: 10:20am - 11:05am

IT configuration and management works best when computer automation is involved. However, we can’t ignore the human element when delivering IT services. Automation allows IT teams to consistently deliver quality service at a fast pace with few mistakes. In the complex world of IT, automating the human element may sound impossible (and boring), however it’s completely possible (and really exciting)! In this session, Ben Greiner will present how he leads a team of Mac and iOS experts with various expertise, to consistently deliver quality service across a variety of clients. Learn to improve your delivery process. Learn how to work faster and smarter with fewer mistakes. Learn how to streamline training and leverage less experienced team members on complex projects. Walk away with a whole new perspective on the world as you wonder aloud, “How did I even got out of bed this morning without a checklist?”